About The Land Administration Company: The Land Administration Company (LAC) is a Canadian-owned and operated organization delivering innovative, world-class land administration solutions to governments and jurisdictions across the globe. With a proven track record of success and a team deeply experienced in land management projects, we are committed to driving positive, long-lasting social, economic, and environmental outcomes.

At LAC, we believe in harnessing the power of cutting-edge technology, offering new employees the chance to develop in-demand skills that are shaping the future of land administration. Joining our team means becoming part of a purpose-driven organization where your work can make a real difference—from promoting minority rights and reducing poverty to tackling environmental challenges.

Why Work with Us?

• Innovation at the Core: We utilize leading-edge technologies, allowing you to develop highly sought-after skills in a dynamic, forward-thinking environment.

• Global Impact: You'll have the opportunity to contribute to meaningful projects that help countries and citizens secure land rights and drive positive societal change.

• Mission-Driven Work: Be part of a team focused on empowering nations and communities to achieve long-term social, economic, and environmental sustainability.

• Collaborative Culture: Work alongside best-in-class partners and professionals who are passionate about making an impact and bringing innovative solutions to life.

If you're passionate about technology, social change, and working on impactful global projects, we want to hear from you.

About the Role: At The Land Administration Company, the Tester & Technical Support Specialist ensures our platform is functioning as expected and our customer’s needs are met. This role handles both technical quality assurance and direct customer support — in our small team we value the ability to wear multiple hats! A high degree of user empathy is required, as are excellent written and verbal communications skills, and the ability to translate technical concepts to a non-technical audience.

Our team works in a complex product environment and it’s important that the Tester & Technical Support specialist can understand our tool at the feature level, apply that knowledge to the customer context, and test appropriately. We value transferable experience in disciplined Agile development projects using Jira, Confluence and Service Management tools. A high proficiency in Word, Excel, SharePoint, One Note and communications platforms like Teams, Google Meet and Discord is required.

Our small team is growing, and this role will collaborate closely with our existing testing team, developers (on and offshore) and technical leadership.

Compensation & Benefits:

• Remote within Canada (our ideal candidate has the flexibility & maturity to manage a schedule that includes occasional virtual and in-person collaboration with teams in PST, India, and Northern Ireland)

• $70,000 - $90,000 annual salary

• Five (5) weeks of paid PTO annually

• Medical & dental benefits

• Support for professional development

What you’ll be doing…

• Testing: The primary role is to test new features and functionality of the platform, ensuring the product is bug-free and performs as expected.

• Test Planning: Authoring test plans which effectively and efficiently exercise platform capabilities in the business context of particular customers as well as in the generic platform space.

• Test Management: Defining, executing, managing, and publishing progress and completion metrics for complex test events involving internal and external resources both in person and remotely.

• Collaborate closely with the development team to identify, document and resolve any issues during the development process.

• Conduct manual testing processes to validate the platform’s capabilities, reliability, consistency and performance

• Prepare detailed reports on testing outcomes, highlighting any areas requiring further development.

• Technical Support: In addition to testing, the Tester will take on technical support duties by responding to customer queries and issues.

• Provide front-line technical support to customers using the platform.

• Troubleshoot problems and liaise with the development team to document, prioritize, and resolve customer issues.

• Manage the technical support queue, ensuring timely and effective responses to all customer inquiries.

What you bring…

• Testing Expertise: Strong experience in software testing, test planning, test authoring, and test management, both manual and automated.

• Customer Support: Previous experience in technical support roles, preferably for a SaaS or software platform.

• Collaboration: Ability to work closely with remote development teams in India and other regions.

• Technical Knowledge: Familiarity with spatial data systems and geospatial platforms is a plus but not mandatory.

Diversity, Equity & Inclusion

We are an equal-opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. We hire based on talent, and we’re excited to hear what you will bring to our team!

How to Apply

To apply, please submit a resume and cover letter to careers@reimaginework.ca. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

If you don’t meet all of our requirements exactly or have taken a non-traditional professional path, we still want to hear from you! Use your cover letter to tell us about your unique experience - we strive to build a diverse team and recognize that skills are transferable.